Support

Dear AME Customers,

 

We are currently experiencing some technical challenges.  We are aware of many of the issues with the new AME 3.0 program and are working as quickly as possible to resolve them.  We understand your frustration and appreciate your patience during this transitional time.

 

Here is a list of the priority items currently being addressed right now.  If any of these items pertain to you, please know that we are working as quickly as possible to fix them.  There is no need to call as our phone system is overloaded at the current time.  Please keep running updates and you can also email us with any other issues for us to add to our list of fixes at support@amesoft.com.

 

Issues currently being addressed

 

941 Calculations and Editing---FIXED!!! (Run Most Current Update for fix)

Paystub totals---FIXED!!! (Run Most Current Update for fix)

Some State Quarterlies

Transmittal Services Update---FIXED!!! (Run Most Current Update for fix)

Suppressing Social Security Number on Check Stubs

Showing all Current Rates on Paystubs

Payroll Journal Setup

Departments

GL Inventory

 

 

This list will also be available and updated weekly on our website for your review.

Last  Updated: 4/11/2024

We are still committed to the best customer service and are striving to return to the level to which our clients have been accustomed.

 

Again, thank you for your continued support and patience.

 

AME Software Products Staff

At AME Software the Customer is our priority. It is our goal to provide you with the best possible Customer Service available. We are here to answer your questions and help with your program Monday thru Friday from 7am to 5pm Pacific Standard time.

Please call 1-800-263-9455 and one of our Technicians will be happy to help you!

IF YOU NEED HELP WITH TCC PLEASE CALL 1-866-455-7438

Download and install updates:

1. Click on the update link below:

(2024) AME 3.0 Update (v3.24.21) 04/11/2024

2. Download the software onto your desktop or Downloads folder

3. Run as Administrator to install

3.0 Transmittal Download

 

Order form:

Click  here to download order form

Address Change for existing customers:

Click  here to update address

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